Which Method to Use in Contacting Your Courier

So your business is finally at a point where you are starting to shop around for a Los Angeles courier service to move your goods. You’re bound to have some questions for them that are not answered on their websites. How exactly do you contact them with your inquiries? Any LA courier is likely to have multiple methods of contacting them. They will probably have a toll free number, and possibly a local number as well, listed on their website as well as in the yellow pages. They will often have a contact form on their website as well and sometimes also several email addresses listed that you can email with questions. Some of the more technologically savvy companies may also offer the ability to instant message with their customer service reps during business hours. But what is the best way to contact them to get your questions answered?

The first time you make contact with a Los Angeles courier service, your best bet is to read their website thoroughly to see if it answers your questions, and then to call them via either their toll free or their local number that they have listed. If they have more than one number, you do not want the one for account holders, and will probably want to find one that is called something like the “general inquiry line.”

Email and/or the web site contact form are acceptable methods of contacting them if you have an inquiry of a very general nature that can possibly wait a couple of days for an answer. Companies vary widely in the speed with which they answer emails. Some answer them in a matter of minutes, while other could leave you hanging for a week. When you contact a Los Angeles courier service via phone, you can be sure to get all of your questions answered at once, they can tell you about rates, their different types of service, and what information they will require from you to setup an account.

Once you’ve made contact, had your questions answered, and setup your account, the way in which you contact the company going forward could change. At this point, you will no longer be calling the primary general inquiry line. Rather, they may have a dedicated line for account holders. Or they may have several lines for account holders, depending on the nature of your call. For instance, you may be routed to one number for orders, and another for questions about billing. You may also be asked to utilize the web exclusively for certain types of inquiries going forward. This is normally the case for when you have a shipment for them to pick up.

Start a Courier Service – A Quick and Easy Business to Get Running and Make Good Money!

Do you own a solid running car or truck, a cell phone, a computer and have internet access?

Then you have the very basics for a courier business.

Starting a courier service requires one to wear a few different hats but if you can pull off some multitasking you could end up with a solid business with repeat customers. Repeat business means that you can almost put your operation on cruise control once you have the accounts in place and the routing set up.

A lot of people think that a courier business is one where you get a call and pick up an envelope and deliver it across town for a small fee. There is a small amount of truth in that thinking but a successful courier service is so much more.

The real money in the courier service are set routes where you deliver interoffice mail from one company location to another or running routes for banks where you are carrying copies of deposit slips to a central location for the bank.

Essentially, the profits are in the daily repetitive routes that are available in almost every city in America. Once you win the bidding on a route, you can expect a steady income for years to come if you provide steady timely service. You can choose to run the routes yourself or hire others and oversee the business.

When hiring others you can either buy more vehicles and have employees or outsource the routes by hiring independent contractors. Both ways have their pros and cons and you would have to weigh your options before making a decision but I can tell you for sure that the big courier service companies prefer the contractor method.

Once you nail a few routes and have a few employees it is easier to run your business as you can now optimize the routes and mix in some on call business so you and your crew can make some extra money.

It is truly a good business and set up properly you can be set for quite some time financially.